UK Heating Spares Contract Terms Between UKHS Ltd And A Consumer

What does the contract between us consist of?

It is our intention that these Terms together with any specifications about the goods such as price, and description, which appear on this website, will form the whole of the contract between us (UKHS & the Customer).  We will refer from now on to the whole contract between us (i.e. these terms together with specifications about the Goods) as 'the Contract'.

How the Contract between us is formed

You, by ordering the Goods, will be making us an 'offer' i.e. an offer to purchase the Goods in accordance with the Contract.  We will then either 'accept' or 'reject' your offer (usually depending upon availability).  The despatch by UKHS of all or part of the order placed will be construed as acceptance by the Company of all or part as the case may be of the Customer's offer.

What if we do not accept your offer to but Goods from us?

We might reject an 'offer', as mentioned above, for a number of reasons, for example, we are out of stock or if you have requested delivery to a country to which we are unable to deliver.  If we do not or are unable to accept your 'offer', we will contact you by e-mail, telephone, post or other appropriate method, to inform you of this. If your 'offer' is not accepted, there will be no contract between us.


The price of the Goods will be specified on UKHS's website ( unless the price for any reason is incorrect.  If it is incorrect we will contact you by e-mail or telephone to inform you of this, before sending the goods.  You may then cancel your offer to purchase, or confirm your offer to purchase at a revised price if one is offered.


The price for the Goods is inclusive of VAT at the current UK rate.


Any orders which we accept are subject to availability. In the event that we are unable to supply the Goods, we will inform you as soon as possible and will reimburse any payment you have made for the Goods as soon as possible.


You can either pay by either debit or credit card, via cheque, via paypal or cash on collection/delivery.  If you wish to pay by cheque we may delay sending the Goods until the cheque as cleared, for this reason we we ask you to add this additional time to the estimates of delivery which we give. Cheques should be made payable to UK Heating Spares Limited.


Any parts purchased before 1pm will be posted the same day (subject to availability), We also post on saturday mornings. Our Goods will be posted via 1st class post, 1st class recorded post or parcelforce 24 hour free of charge. We do offer an additional service of gauranteed next day special delivery, additional charges may apply (see individual listing for prices)

When does responsibility for the Goods pass to you?

We will assume responsibility for the Goods while they are in transit so that if they are damaged on arrival or do not arrive we will replace them free of charge (subject to availability of stock) or issue a refund.  So that we can take up the matter with the carrier within time limits which they pllace on us, you must inform us of any damages which as occured in transit within 3 days of delivery to you.


Please contact us before returning any items (this is to help us process any refunds more efficiently). You must inform us of your decision to return any item within 14 days and must return the goods within 30 days.  Any returns must be in their original packaging and must not have been used in any way.  Not required items will be subject to a 15% restocking fee. We will not reimburse any postage fees charged for items wrongly purchased.  The buyer will be responsible for items in transit being returned to us.  We the supplier will either supply a stamped addressed return envelope or we the supplier will pay any return postage costs for items that have been wrongly supplied by UKHS. We offer 12 months warranty with Goods sold, any faulty items will be returned to the manufacturer for testing before a refund is issued.

We do not accept back not required/wrongly ordered electrical items (including Printed Circuit Boards, PCB's)